Internet System Outage Updates

Service Restored: Update
(2:35pm)

LMU’s cloud-based storage solution, Box, is once again functional. In addition, both Qualtrics and http://jobs.lmu.edu were also affected, and both of these systems are accessible now.  

Other LMU systems may have been affected as well, and this is a fluid situation. Please be aware that additional outages may occur. We are closely monitoring the situation and remain in close contact with our vendors. 

An article from Wired: What We Know About Friday’s Massive East Coast Internet Outage

An article from TechCrunch: Large DDoS attacks cause outages at Twitter, Spotify, and other sites


An Update from Box
(1:28pm)

This morning, a widespread internet Distributed Denial of Service (DDoS) attack resulted in the degradation of a number of internet providers, including Twitter, Netflix, Zendesk, PayPal, Amazon Web Services, Box and many others. The attack originated on our DNS provider, DYN, and has since spread to other services as well, resulting in an unprecedented scale of performance degradation across the web. Box’s engineering, networking, and operations teams have been working nonstop to resume accessibility to Box by changing DNS and other network providers. This process is still ongoing, but we expect to resume service shortly. Please note that there’s has been no impact to the integrity of our service or impact on customer data. We are deeply sorry for this issue and the experiences this has caused for our customers. To stay current on the latest in bringing Box back up, please visit http://box.statuspage.io for frequent updates. We appreciate your patience while we resolve this issue as quickly as possible.


Initial Post: 

Information Technology Services (ITS) is aware of widespread internet issues that are affecting LMU’s web-based storage service, Box. This service outage is related to a broader attack on cloud-based systems, and it may have an impact on other LMU services. This article from Reuters has additional information.

LMU’s own infrastructure remains stable and unaffected by this attack. This blog post is will be updated as we learn more.