Internet System Outage Updates

Service Restored: Update
(2:35pm)

LMU’s cloud-based storage solution, Box, is once again functional. In addition, both Qualtrics and http://jobs.lmu.edu were also affected, and both of these systems are accessible now.  

Other LMU systems may have been affected as well, and this is a fluid situation. Please be aware that additional outages may occur. We are closely monitoring the situation and remain in close contact with our vendors. 

An article from Wired: What We Know About Friday’s Massive East Coast Internet Outage

An article from TechCrunch: Large DDoS attacks cause outages at Twitter, Spotify, and other sites


An Update from Box
(1:28pm)

This morning, a widespread internet Distributed Denial of Service (DDoS) attack resulted in the degradation of a number of internet providers, including Twitter, Netflix, Zendesk, PayPal, Amazon Web Services, Box and many others. The attack originated on our DNS provider, DYN, and has since spread to other services as well, resulting in an unprecedented scale of performance degradation across the web. Box’s engineering, networking, and operations teams have been working nonstop to resume accessibility to Box by changing DNS and other network providers. This process is still ongoing, but we expect to resume service shortly. Please note that there’s has been no impact to the integrity of our service or impact on customer data. We are deeply sorry for this issue and the experiences this has caused for our customers. To stay current on the latest in bringing Box back up, please visit http://box.statuspage.io for frequent updates. We appreciate your patience while we resolve this issue as quickly as possible.


Initial Post: 

Information Technology Services (ITS) is aware of widespread internet issues that are affecting LMU’s web-based storage service, Box. This service outage is related to a broader attack on cloud-based systems, and it may have an impact on other LMU services. This article from Reuters has additional information.

LMU’s own infrastructure remains stable and unaffected by this attack. This blog post is will be updated as we learn more. 

5 Things to Know About Box Sync at LMU

As Box is rolled out to departments across the LMU campus, it’s time to get even more clear about Box Sync. LMU ITS recommends that users access their personal and departmental Box files via the web interface, NOT Box Sync, for the following reasons:

1. Box Sync is designed to give you offline access to the frequently accessed and critical files stored in your Box account

2. Box Sync is NOT required to access your LMU Box account or shared department folders
The web interface (http://box.lmu.edu) allows all users to access the full spectrum of features available on Box, including the collaboration and sharing tools. Box’s search function also makes it easy to locate your files. Installing Box Edit (Mac and Windows) and Box for Office (Windows only) make it easy for you to open and begin editing your files in their native application, directly from the browser.

3. Box Sync is NOT a replication of your F:\ and G:\ drive
On the surface, Box Sync may seem like a simple way to replicate your network drives, but it’s not. Unlike your network drives, files in your Box Sync folder also take up space on your hard drive. So if you have synced your large shared department folder to Box Sync, you could find yourself running out of hard drive space very quickly.

Storing a lot of files in your Box Sync folder also slows down your computer’s processing speed, because Box Sync constantly checks for changes between the local copy of your file and the cloud copy. Plus, the more data you have stored on your computer, the more likely it may be compromised by viruses or malware.

4. Box Sync is NOT the same as Dropbox
The Dropbox folder on your computer acts as a gateway to all the files in your Dropbox account. The Box Sync folder on your computer is empty when you first install Box Sync, and when you move your files into that folder, the items are mirrored in your LMU Box. When you delete files from the local folder, they are also deleted in the cloud. If you want to keep the file in your LMU Box, you have to unsync the file before deleting. If multiple people are using Box Sync for shared folders, any of them could delete the contents—causing problems for EVERYONE.

5. Box Sync should NOT be installed on classroom computers or shared workstations
You could accidentally leave yourself logged into Box Sync at the end of your class or time on the shared computer, leaving your files open for access by anyone.

If you have any questions about Box Sync, please contact the ITS Help Desk at helpdesk@lmu.edu or 310-338-7777.