Internet System Outage Updates

Service Restored: Update

LMU’s cloud-based storage solution, Box, is once again functional. In addition, both Qualtrics and were also affected, and both of these systems are accessible now.  

Other LMU systems may have been affected as well, and this is a fluid situation. Please be aware that additional outages may occur. We are closely monitoring the situation and remain in close contact with our vendors. 

An article from Wired: What We Know About Friday’s Massive East Coast Internet Outage

An article from TechCrunch: Large DDoS attacks cause outages at Twitter, Spotify, and other sites

An Update from Box

This morning, a widespread internet Distributed Denial of Service (DDoS) attack resulted in the degradation of a number of internet providers, including Twitter, Netflix, Zendesk, PayPal, Amazon Web Services, Box and many others. The attack originated on our DNS provider, DYN, and has since spread to other services as well, resulting in an unprecedented scale of performance degradation across the web. Box’s engineering, networking, and operations teams have been working nonstop to resume accessibility to Box by changing DNS and other network providers. This process is still ongoing, but we expect to resume service shortly. Please note that there’s has been no impact to the integrity of our service or impact on customer data. We are deeply sorry for this issue and the experiences this has caused for our customers. To stay current on the latest in bringing Box back up, please visit for frequent updates. We appreciate your patience while we resolve this issue as quickly as possible.

Initial Post: 

Information Technology Services (ITS) is aware of widespread internet issues that are affecting LMU’s web-based storage service, Box. This service outage is related to a broader attack on cloud-based systems, and it may have an impact on other LMU services. This article from Reuters has additional information.

LMU’s own infrastructure remains stable and unaffected by this attack. This blog post is will be updated as we learn more. 

5 Things to Know About Box Sync at LMU

As Box is rolled out to departments across the LMU campus, it’s time to get even more clear about Box Sync. LMU ITS recommends that users access their personal and departmental Box files via the web interface, NOT Box Sync, for the following reasons:

1. Box Sync is designed to give you offline access to the frequently accessed and critical files stored in your Box account

2. Box Sync is NOT required to access your LMU Box account or shared department folders
The web interface ( allows all users to access the full spectrum of features available on Box, including the collaboration and sharing tools. Box’s search function also makes it easy to locate your files. Installing Box Edit (Mac and Windows) and Box for Office (Windows only) make it easy for you to open and begin editing your files in their native application, directly from the browser.

3. Box Sync is NOT a replication of your F:\ and G:\ drive
On the surface, Box Sync may seem like a simple way to replicate your network drives, but it’s not. Unlike your network drives, files in your Box Sync folder also take up space on your hard drive. So if you have synced your large shared department folder to Box Sync, you could find yourself running out of hard drive space very quickly.

Storing a lot of files in your Box Sync folder also slows down your computer’s processing speed, because Box Sync constantly checks for changes between the local copy of your file and the cloud copy. Plus, the more data you have stored on your computer, the more likely it may be compromised by viruses or malware.

4. Box Sync is NOT the same as Dropbox
The Dropbox folder on your computer acts as a gateway to all the files in your Dropbox account. The Box Sync folder on your computer is empty when you first install Box Sync, and when you move your files into that folder, the items are mirrored in your LMU Box. When you delete files from the local folder, they are also deleted in the cloud. If you want to keep the file in your LMU Box, you have to unsync the file before deleting. If multiple people are using Box Sync for shared folders, any of them could delete the contents—causing problems for EVERYONE.

5. Box Sync should NOT be installed on classroom computers or shared workstations
You could accidentally leave yourself logged into Box Sync at the end of your class or time on the shared computer, leaving your files open for access by anyone.

If you have any questions about Box Sync, please contact the ITS Help Desk at or 310-338-7777.

An update on Box and Network Drives


By now you have heard of Box, the new secure cloud storage for all LMU staff and faculty. Over 1,000 faculty and staff have begun using the service, with nearly 2 TB of data moved to the cloud and almost one million files uploaded.

Box is used to store both your own files and your department shares. Many colleges, schools and divisions have already migrated to Box or established deadlines to complete the migration. However, given the amount of effort and time it may take for some departments to move their files to Box, the University deadline for completing this work has been moved from August 2015 to January 2016. Also, please be assured that for those departments with a need for an LMU network drive, ITS will continue to provide this service.

Read more about Box and the F:\ and G:\ Drives in the Box FAQ.

LMU Faculty and Staff: Have You Checked Out Box?


Box is a secure, cloud-based document management, collaboration, and storage service. After meeting with focus groups this spring, ITS selected Box as an ideal way for faculty and staff to store and share their personal work and departmental files.

Check out some FAQs and the video below:

Who gets Box?
All current LMU faculty and staff.

What is Box?
Box is a secure file sharing and storage service that enables you to store your work documents and files in the cloud, and access those documents anywhere you can connect to the Internet. You can also share your documents with colleagues, students, external vendors, and more.

How do I get a Box account?
As of December 1, 2014, your Box account will be created as soon as you login to using your LMU credentials. You can access your Box account as long as you are an active LMU faculty or staff member.

How do I log in to Box?
Just go to, click the “Continue” button, and then enter your MYLMU username and password on the LMU Authentication page and click the “Login” button.

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How much storage space do I get?
LMU Box users get 150GB of storage, which is 15 times more storage than on the network (F:\ and G:\) drives.

I have over 150GB of files, can I get a larger quota?
Although Box can technically support larger quotas, its primary purpose is to support smaller collections of “active” files. In most cases, users with over 50GB of files are actually looking to archive files, or they have a few very large files that won’t perform well in Box. Please contact the Help Desk to arrange a discussion of your needs – often we find other solutions are more appropriate than a larger Box quota.

Why Box?
After a thorough evaluation of 10 different products, Box was selected as the appropriate tool to address LMU’s need for cloud based file storage. Box provides larger quotas, data security (with complete data encryption) and has an easy-to-use interface. You can also view, upload, and share documents from any location or device, as long as you have an Internet connection.

Any restrictions on what I can/should keep in Box?
Departmental and individual files (documents, spreadsheets, presentations, Microsoft Outlook data files (.pst), that relate to your work should be kept in Box.

• For storage of departmental video and audio, use Kaltura via MYLMU Connect.
• To store your course-specific documents, use MYLMU Connect.
• Keep your short-term communications and attachments in your email. Though, once you get started with Box, it will be very easy to share a link to a file you’d typically attach to an email, and have all of the people on the email be able to access it, anywhere on any device.

Box: New Cloud Storage for LMU Faculty and Staff


Feedback from the ITS annual survey and focus groups conducted this past spring with faculty and staff, revealed that users campus-wide want and need: an easy-to-use, cross-platform, file sharing and storage solution that can be accessed from anywhere in the world, on multiple devices (including smartphones and tablets).

Today ITS introduces Box,  a secure, cloud-based document management, collaboration, and storage service. ITS selected Box as an ideal way for faculty and staff to store and share their personal work and departmental files.

What can Box do?

Document Management: Keep all your files in one place that you can access anywhere from any device.

Replace Email Attachments: Use Box Shared Links to send large files and replace email attachments.

Create Group Work Spaces: Use Box Collaboration to create group work spaces.

Group Projects: Use Box to centralize files in a single online workspace.

Check out the video below to learn 5 Skills to Get Started Fast

Faculty and Staff Get More WiFi Mobility with eduroam

Visiting other institutions just got easier for LMU faculty and staff, thanks to eduroam! eduroam (Education Roaming) is a secure access service for the education and international research community. It is unique because researchers and staff from participating institutions can obtain internet connectivity across campuses worldwide when visiting other participating institutions.

Learn more about eduroam in this short video:

In California, you can find eduroam at 12 different institutions. In the United States, there’s around 185 active eduroam hotspots, and an additional 60+ institutions interested.

Eduroam map

To learn more visit the ITS website

Improved Wireless at LMU


We heard you, loud and clear, LMU! In our 2012 survey, staff, students, and faculty alike requested greater wireless access on campus—and we listened.

Over the summer, ITS added over 400 new wireless access points in targeted locations. Look for a better connection in University Hall and St. Robert’s Hall, and a number of conference and meeting rooms across campus. Leavey 6, Hannon, Rains, Huesman, Sullivan, and Doheny apartments also received upgrades.

We’ll also continue to add coverage throughout the school year.

Welcome Back, Lions

Members of the LMU Community,

Welcome to the 2013-2014 academic year.  We in Information Technology Services hope that the upcoming year is filled with rich educational experiences enhanced by the technology at LMU. It’s been a busy summer, and we’d like to take a few minutes to give you an update on the new and upgraded services now available to you.

Go Mobile with MYLMU Connect 

First of all, through the iLMU Mobile Application (available through the various app stores), you can now access MYLMU Connect on your mobile device.  This is an exciting service that makes course material even more available and accessible.  We hope you enjoy this new feature.

Classroom Capture Expanded

Classroom capture is now available in 60 rooms across campus.  This technology allows for LMU’s faculty to capture video and audio of their class sessions, including supporting material such as PowerPoint, and making the videos available through MYLMU Connect for reference throughout the semester.

Upgraded Computer Labs

Many of the computer labs across campus were upgraded, including the Information Commons in the William H. Hannon Library.  Did you know that you can check the status of the computer labs across campus to see if any computing environments are available to you?

Wireless Upgrades 

The Network Services team was busy over the summer completing a major upgrade of the network.  You will have a much-improved wired and wireless experience when on LMU’s network.  In St. Robert’s and in University Hall, we have moved to a standard of one access point per classroom.  Several of the residence halls were upgraded to provide a better experience as well.  Watch this space for more news on that, soon.

Finally, if you need any help, please feel free to contact our friendly help desk at 310-338-7777.


Patrick Frontiera
Vice President for Information Technology Services