Internet System Outage Updates

Service Restored: Update

LMU’s cloud-based storage solution, Box, is once again functional. In addition, both Qualtrics and were also affected, and both of these systems are accessible now.  

Other LMU systems may have been affected as well, and this is a fluid situation. Please be aware that additional outages may occur. We are closely monitoring the situation and remain in close contact with our vendors. 

An article from Wired: What We Know About Friday’s Massive East Coast Internet Outage

An article from TechCrunch: Large DDoS attacks cause outages at Twitter, Spotify, and other sites

An Update from Box

This morning, a widespread internet Distributed Denial of Service (DDoS) attack resulted in the degradation of a number of internet providers, including Twitter, Netflix, Zendesk, PayPal, Amazon Web Services, Box and many others. The attack originated on our DNS provider, DYN, and has since spread to other services as well, resulting in an unprecedented scale of performance degradation across the web. Box’s engineering, networking, and operations teams have been working nonstop to resume accessibility to Box by changing DNS and other network providers. This process is still ongoing, but we expect to resume service shortly. Please note that there’s has been no impact to the integrity of our service or impact on customer data. We are deeply sorry for this issue and the experiences this has caused for our customers. To stay current on the latest in bringing Box back up, please visit for frequent updates. We appreciate your patience while we resolve this issue as quickly as possible.

Initial Post: 

Information Technology Services (ITS) is aware of widespread internet issues that are affecting LMU’s web-based storage service, Box. This service outage is related to a broader attack on cloud-based systems, and it may have an impact on other LMU services. This article from Reuters has additional information.

LMU’s own infrastructure remains stable and unaffected by this attack. This blog post is will be updated as we learn more. 

LMU Instructional Technology Showcase #1: CBA

Here’s a guest post from the Instructional Technologist for the College of Business Administration, Jeff Schwartz. He’s recapping the first LMU Instructional Technology Showcase, which  he recently hosted for CBA faculty and staff in Hilton. Take it away, Jeff!

On Tuesday, February 16th, several faculty and staff gathered together in Hilton 300 for the first College of Business Administration Technology Showcase. The evening was well-attended and participants experienced a thought-provoking technological “Show and Tell” while enjoying assorted appetizers and libations.

The College of Business Administration Technology Showcase was a unique event here at Loyola Marymount University. Traditionally, technology based workshops hosted by Information Technology Services are often more general in nature, designed to support faculty and staff campus wide. This event, however, was orchestrated specifically to address the needs and interests of a singular college, which required some more nuanced planning and design.

When I visit with faculty about the dynamics of instruction in higher education, I am frequently reminded of how valuable their time truly is. Between teaching classes, grading papers, holding office hours, and developing lessons, tests, and student activities, there is often little time left in the work week for professional development and the acquisition of new technological skills. While presenting some new software tools and platforms during our showcase was undoubtedly important, I also wanted to be sure that each of the tools that I shared didn’t come with a learning curve that would prohibit someone from diving right in and exploring. After a great deal of consideration and a thoughtful needs assessment, I selected the following topics and tools as they are all free (to LMU faculty and staff), easy to learn, and immediately available to everyone at our University:

  • Presentation Tools (Sway, PowToon)
  • 3D Printing at LMU
  • Polling Tools (Poll Everywhere)
  • Video Conferencing (WebEx)
  • Classroom Capture (Echo360)
  • Online Assessments in MYLMU Connect

In addition to reflecting upon the tools and teaching techniques demonstrated by many of the CBA faculty that I support, I also had the opportunity to meet individually with each of the respective Associate Deans and Program Directors here in our college (Renee Florsheim, Associate Dean of Undergraduate Studies; Bob Pettit, Associate Dean and Director of the MBA Program; Richard Stafford, Director of the EMBA Program). These conversations helped to further align the technology showcase with tools and topics that would immediately benefit the faculty, staff, and ultimately the students that make up our greater business school learning community. Many faculty and staff members in the College of Business Administration left the event inspired and excited, and I look forward to working with my colleagues as they integrate these new platforms into their courses and workflow.

Missed the technology showcase? Watch the presentation

To view the slideshow from the CBA Technology Showcase (built using Microsoft Sway, a free and cloud-based presentation tool that was shared at the event) and to access several video and web links featuring these assorted tools, see below.

This event was the first of its kind this year, but the Instructional Technology team intends to host additional college-specific technology events in the months to come. If you are interested in learning more about any of the tools or teaching techniques that appear in the CBA Technology Showcase slideshow, please feel free to contact your Instructional Technologist or visit the Faculty Innovation Center (level three of the library) between 10am-5pm Monday through Friday.

Creative Services Video Collection: Biology, Film & Science Communication

The latest video from ITS’ Creative Services department is a Faculty Spotlight featuring a collaborative effort between Seaver College of Science and Engineering and the School of Film and Television. Take a look at the cross-discipline class taught by Biology professor Heather Watts, Ph.D and Film and Television production lecturer Patrick Scott in the brand new  eClassroom in the Life Sciences Building.

Share your story!

If you’d like to learn more about cross-discipline classes, or to discuss ideas for how use technology to bring your course content to life, contact your instructional technologist. If you’re using technology in your courses, we’d love to hear about it—and maybe feature you in our next Faculty Spotlight!

Creative Services Video Collection: Online Quizzes

This week in the Creative Services video collection LMU professor Trevor Zink talks about developing online quizzes with his instructional technologist and the success the quizzes have in his classroom.

If you are interested in using Creative Services, you can fill out a request form here.

Be sure to check back each week for more of the video projects produced by Creative Services featured on the blog!

Creative Services Celebrates Four Years of Serving LMU

Creative Services is an ITS department devoted to the creation of educational multimedia content for LMU faculty and staff.  The department, led by manager Matt Frank and supported by Kevin Diep, Media Support Specialist, and a band of student workers offers filming, editing, podcasting, and web projects. Creative Services also works closely with the Instructional Technology team to consult with LMU faculty and staff on innovative pedagogical practices that integrate technology into the classroom experience. Since the official formation of the department in Fall 2011, an average of 100 projects a year have been completed, totaling over 400 separate projects created for the LMU community—an impressive milestone for a department that started with two graduate assistants and a Classroom Capture pilot project!

Over the next few weeks on the blog, we’ll feature some of our favorite Creative Services videos. You’ll get a chance to see LMU faculty working with their students on passion projects, get a look at updated spaces on campus, and even see a couple of fun promotional videos created for services you can use as a member of the LMU community, including and Blackboard Mobile.

If you’d like to work with Creative Services on a project, simply fill out a project request form here.

New in the FIC: Matter and Form 3D Scanner

The Matter and Form 3D Scanner is a high-resolution scanner ready for all faculty at LMU to use, right out of the box. Objects are captured in full color, at approximately 2000 points per second, creating an item ready for 3D printing or animation.

Matter and Form 3D Scanner

Take a closer look at the Matter and Form 3D Scanner

Watch as Nick Mattos, Instructional Technologist for the College of Communication and Fine Arts and the School of Film and Television, and Michelle Yeung, Instructional Technologist for the Seaver College of Science and Engineering unbox the 3D Scanner in this video:

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How you can use the Matter and Form 3D Scanner in your teaching

  • Scan valuable and delicate artifacts and recreate them so students can handle them in the Archeology Department.
  • Create items from history and allow students to work with the tools from the period to complete a task.
  • Assign a “maker” project in a class and have students build something more dynamic and interesting that could also improve their technology literacy at the same time.

Articles and Videos on the Matter and Form 3d Scanner

How to use the Matter and Form 3D Scanner: An affordable, easy to use high resolution alternative to more expensive 3D scanners

Matter and Form 3D Scanner’s ability to share 3D scanned objects

A Presentation on Matter and Form 3D Scanner with demonstration

If you’re interested in trying out the Matter and Form 3D Scanner, or even just watching it in action, drop by the Faculty Innovation Center or talk to your Instructional Technologist.

New in the FIC: Wacom Cintiq 22HD Creative Pen Display

The Wacom Cintiq 22HD Creative Pen Display enables you to create directly on a large-format, HD display. The Wacom pen gives you the possibilities to write, draw, or produce on screen. Imagine the freedom it would provide you when working with any animation software, Adobe Photoshop, After Effects, InDesign, Illustrator, and so much more.

Wacom Cintiq 22HD Creative Pen Display

Take a closer look at the Wacom Cintiq 22HD Creative Pen Display

Watch as Nick Mattos, Instructional Technologist for the College of Communication and Fine Arts and the School of Film and Television unboxes the Cintiq in this video:

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How you can use the Wacom Cintiq 22HD Creative Pen Display in your teaching

  • Use the Cintiq in place of the old transparency machines. You could do short lectures when you need to diagram and provide access later.
  • Mold, shape, sculpt, and animate your character mesh in 3D sculpting.
  • Create concept art, character development, story boarding, and matte painting, in the 2D world.

If you’re interested in trying out the Wacom Cintiq 22HD Creative Pen Display, drop by the Faculty Innovation Center or talk to your Instructional Technologist.

New in the FIC: Oculus DK2

The Oculus DK2 is a development kit that allows users to create virtual reality games, experiments, and environments. It features many of the key technical breakthroughs and core elements of the consumer Rift including a low-persistence, high-definition display and precise, low-latency positional head tracking. This makes the Oculus DK2 a great tool for use in the School of Film and Television and the College of Communication and Fine Arts, allowing faculty and students to create new VR worlds in which to tell stories and create breathtaking new worlds.

oculus DK2

Take a closer look at the Oculus DK 2

Watch as Nick Mattos, Instructional Technologist for the College of Communication and Fine Arts and the School of Film and Television unboxes the Oculus Rift DK 2 in this video:

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How you can use the Oculus DK2 and Virtual Reality in the classroom

  • The Mission is a virtual reality short film that drops the audience into the middle of the Eastern Front. Imagine being able to take your history class directly to the front lines! For any history class studying World War II, this would be an amazing experience for students. It could also be a useful tool for creating narrative in a literature course or examining causes and effects of wars in Political Science.
  • Roman Pantheon is a recreation of what the Pantheon would have looked like. This could be useful in any class studying the period, classic literature from the period, or ancient languages.
  • Guided Meditation is a VR meditation program with four settings. Could be used in Yoga Studies.
  • More generally, there are several games, where looking at how women are portrayed in these virtual worlds could be an interesting topic of discussion in Women’s Studies or looking at how people of color are portrayed in African American Studies or Chicano/a Studies.

Articles and Videos on the Matter and Form 3d Scanner

Oculus Rift DK1 + Razer Hydra – VR Comenius

Virtual Reality: See What Came Out Of The UIUC Class Taught By Oculus Rift’s Former Lead Scientist

If you’re interested in trying out the Oculus DK 2, drop by the Faculty Innovation Center or talk to your Instructional Technologist.